You can take advantage of Garanti BBVA Internet Banking and mobile branch options to apply for HGS (Fast Pass System) and top up your balance and enjoy a convenient and fast pass.
Regarding applications via Garanti BBVA Customer Communication Center, Garanti BBVA Internet Banking, or Garanti BBVA Mobile, you may send an e-mail to "hgs@garantibbva.com.tr" by attaching a photograph of your vehicle license showing the fuel type and including your customer number and vehicle plate number in order to start the refund process for the HGS product fee if your vehicle is hybrid or electric. In case of applications via Garanti BBVA branches, on the other hand, you may ask the branch staff to create a refund record for you.