Cookie Statement

1. Introduction

This text is prepared in order to inform you, the data subject, in accordance with Article 10 of the Law on Protection of Personal Data, no. 6698 (“Law”), the Communiqué on Procedures and Principles to Be Followed in Fulfillment of the Obligation to Inform (“Communiqué”), and the Guidelines on Cookies Practices (“Guidelines”) about the cookies to be processed via this website www.garantibbva.com.tr (“Website”) during your visit to the website which is owned by T. Garanti Bankası A.Ş. (“Garanti BBVA”) as the data supervisor within the scope of the Law, the Communiqué, the Guidelines, and the other relevant legislative documents. Additionally, the text also provides information on which types of cookies are used on our website for which purposes and how to control these cookies.

Please be informed that you can access detailed information regarding the processing of your personal data at https://www.garantibbva.com.tr/en/digital-banking/protection-of-personal-data

Through cookies on the website, your data are processed to allow you to use our website most efficiently and to optimize your user experience.

2. What Are Cookies and Why Are They Used?

Cookies are files or small pieces of data that may be saved to your computer (or other devices with internet access such as smartphones and tablets) by a website when you visit the website.

According to another definition, cookies are small-sized rich text formats, which allow certain information about users to be stored on users’ terminal devices when a webpage is visited.

A cookie typically contains the name of the website it is retrieved from, the “lifespan” of the cookie (i.e., how long it will be retained on your device), and a unique numerical value. Cookies save your actions and your preferred settings during your browser session or for the next visit to our website. If you visit our websites again, this information will be sent back to the server. Thus, your computer or mobile device is automatically recognized again, and your preferred settings, for example, are loaded automatically for your convenience.

Additionally, cookies can be used to better customize our services in line with your interests and needs and/or to speed up your future activities and experiences on our websites.

What Are the Types of Cookies?

Cookies based on provenance:

First-party Cookies: These refer to cookies that are generated by users and placed on our website; they are in our control.

Third-party Cookies: These refer to cookies that are generated and managed by third parties with whom are cooperating.

Cookies based on their storage duration:

Session Cookies: These are the types of cookies that exist only when users’ browsers are open; once the browser is closed, these are deleted.

Persistent Cookies: These are the types of cookies that remain on the computer until a certain expiration date even after the browser is closed. These cookies become active again when the same website is visited, and they are used to detect visits from the same computer.

Cookies based on the purpose of use

a. Strictly Necessary Cookies

These cookies are essential for the website to function properly and effectively. If these cookies are removed or disabled, the website may become partially or completely dysfunctional.

b. Functionality Cookies

These cookies are used on websites for the purposes of customization and remembering preferences. They are used to provide functionalities other than those enabled by mandatory cookies.

c. Performance - Analytics Cookies

These cookies allow statistical measuring of user behaviors on websites to analyze them. These cookies are used often to improve the website, and measurement of advertisements’ impact on individuals is also included within the scope of such cookies. Website owners may use these to obtain and measure visit-related data, analyze them, make estimations, and determine the most important search engine keywords that lead users to a website.

d. Advertising / Marketing Cookies

Advertising and marketing cookies allow identifying personal areas of interest by tracking users’ online movements, thereby enabling the showing of relevant ads to users, preventing the constant repetition of the same ads in all scenarios, and showing ads properly. The purpose of these cookies is to offer an advanced and personalized experience to the user.

3. Cookies Used on Our Site

Cookie Name	According to Intended Use	Cookie Purpose of Use	According to Duration	According to Sides
rxvt	Essential	Indicates session timeout. Cookies that check the performance and proper functioning of the site during your visit to our website.	For the duration of the session	First Party
dtCookie	Essential	It is a cookie that we use to deduplicate your visits to our website throughout the browser session.	For the duration of the session	First Party
dtPC	Essential	Cookies used to track and analyze site performance during your visits to our website during the browser session.	For the duration of the session	First Party
dtSa	Essential	Cookies that control the performance and proper functioning of our website.	For the duration of the session	First Party
history	Essential	It is a cookie triggered through the form page, it keeps history information.	60 Days	First Party
NSESSIONID	Essential	A cookie used to identify the current session ID.	For the duration of the session	First Party
JSESSIONID	Essential	A cookie used to identify the current session ID.	For the duration of the session	First Party
_cfuvid	Essential	Cookies that control the performance and proper functioning of our website.	For the duration of the session	Third Party
rxVisitor	Essential	Creates a visitor ID to associate sessions.	For the duration of the session	First Party
cbotCookie	Essential	It is a cookie created for the chatbot function to work.	For the duration of the session	First Party
gb_opq_id	Functional	It is a cookie used to distinguish the user.	1 Year	First Party
TCSI	Functional	It is a cookie used to track the customer segment.	For the duration of the session	First Party
_ga	Performance / Analytics	It is a cookie used by the Google Analytics platform to keep user statistics.	1 Year	First Party
_ga_<container-id>	Performance / Analytics	A cookie used by the Google Analytics platform to maintain the session status.	1 Year	First Party
_gcl_au	Advertising / Marketing	A cookie used by Google AdSense to measure advertising efficiency on websites using Google AdSense services.	For the duration of the session	Third Party
__cf_bm	Advertising / Marketing	It is used to check whether the user's browser supports cookies.	12 Minutes	Third Party
test_cookie	Advertising / Marketing	It is used to check whether the user's browser supports cookies.	15 Minutes	Third Party
ad-id	Advertising / Marketing	A cookie used by Amazon Advertising for marketing activities.	256 Days	Third Party
ad-privacy	Advertising / Marketing	It is a cookie used by Amazon Advertising for marketing activities.	1 Year	Third Party
_ttp	Advertising / Marketing	A cookie used by Tiktok Pixel for marketing activities.	1 Year	Third Party
_tt_enable_cookie	Advertising / Marketing	It is a cookie used for marketing and advertising measurement using the Tiktok cookie that collects data about user behaviour and purchases.	1 Year	First Party

4. How Can I Control Cookies’ Usage?

You have the possibility to customize your preferences regarding cookies by changing your browser’s settings.

Google Analytics	https://tools.google.com/dlpage/gaoptout
Google Chrome	http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Internet Explorer	https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
MozillaFirefox	http://support.mozilla.com/en-US/kb/Cookies
Opera	http://www.opera.com/browser/tutorials/security/privacy/
Safari:	https://support.apple.com/kb/ph19214?locale=tr_TR

4. Editing Your Cookie Settings

You can save your cookie preferences through the Cookie Management Platform that pops up on the page when you first visit our website. Please click to access the Cookie Management Platform to edit your cookie preferences.

5. What Are Your Rights as the Data Subject?

Data subjects have the following rights within the scope of Article 11 of the Law which “sets forth the rights of the data subject”:

To learn whether their personal data are processed or not; and
If their personal data are processed, to request information thereabout; and
To learn the purpose of the processing of their personal data and whether their personal data are used for the intended purposes or not; and
To learn the identity of third parties to whom their personal data are transferred in Türkiye or abroad; and
If incomplete or inaccurate personal data are processed, to request completion or correction of them, and to request notification of the actions taken accordingly to third parties to whom their personal data are transferred; and
If, though processed in accordance with pertinent provisions of the Law and other relevant laws, the causes requiring processing have ceased to exist, to request deletion or destruction of their personal data, and to request notification of the actions taken accordingly to third parties to whom their personal data are transferred; and
To raise objections against any probable results that may arise against the subject due to analysis of the processed data solely by means of automatic systems; and
If they have incurred damages and losses due to the illegal processing of their personal data, to claim indemnification of such damages and losses.

You may send your requests to us following the methods explained under “VII. Data Security and Application Right” at https://www.garantibbva.com.tr/en/digital-banking/protection-of-personal-data which is created pursuant to the provisions of the “Communiqué on Procedures and Principles of the Application to the Data Supervisor”.