Digital Banking - Frequently Asked Questions

If you are a Garanti BBVA Internet Banking user, you can use Garanti BBVA Mobile with your Garanti BBVA Internet Banking password. If you are not a Garanti BBVA Internet Banking user, you can instantly get your password by clicking on the "Get Password" option and start using Garanti BBVA Mobile right away.

If you forget your password, you can immediately obtain your password under the "Get Password" option using a valid Garanti BBVA credit card or Paracard number and their passwords.

If you do not have a Garanti BBVA card, you can still apply to get your password by following the relevant instructions on the "Get Password" screen.
 

The foreign currency transfer (SWIFT) option allows you to transfer foreign currency to domestic and international banks. If you make your foreign currency transfer (SWIFT) request before 17:00 hours, the money arrives at the receiving account within two business days and within three business days if after 17:00 hours.

For arbitrage trading, you can use the "Arbitrage Transactions" menu under the "Investment / FX" section when you log in to your account on Garanti BBVA Internet Banking as a personal user.
 

Please click for Garanti BBVA Internet Banking transaction hours and limits.

You can reduce your Garanti BBVA Internet Banking transaction limits via Settings > Security Settings.

To increase your limits, you can either visit the nearest Garanti BBVA branch or have a video call by going to Contact Us > Start a Video Call on Garanti BBVA Mobile.
 

You can check the nearest Garanti BBVA ATM by clicking here. You may also see other nearest ATMs via the "Nearest ATMs" menu from Garanti BBVA ATMs.

You can withdraw cash in dollar, euro, and sterling from your Current Account from Garanti BBVA ATMs offering service in foreign currency. Click to see the list of Garanti BBVA ATMs that allow money withdrawal in a foreign currency and select the currency you want to withdraw in by clicking on Detailed Search

To find out about the transactions you may perform via Garanti BBVA Internet Banking, click here.

Please click for Garanti BBVA Internet Banking transaction limits.

You can make your utility bill payments by using the installation number or creating a contracted bill entry.

The commission rates for your stock transactions are determined based on the average volume of your stock trading in the last 3 months via Garanti BBVA Internet Banking.
 

Since the money sent via CepBank can only be withdrawn from Garanti BBVA ATMs, you cannot send money to an overseas account.

If you can send an SMS from your mobile while abroad, you can transfer funds via CepBank.

When you call 444 0 333 Garanti BBVA Customer Communication Center, you will hear the Call Steering assistant of Garanti BBVA Customer Communication Center that will tell you what to do and will understand what you say and thus guide you to the right step. When you say the name of the transaction you wish to perform after the initial routing, our assistant has you confirm the said transaction to ensure it understood you correctly.

You can update your address, home or business phone number, fax, e-mail address, or internet information via Garanti BBVA Internet Banking, and you can change your mobile phone number from Garanti BBVA ATMs and branches.

To update your personal details and ID information, you can visit the nearest branch.

You can quickly withdraw and deposit cash by allowing the Garanti BBVA Mobile application to scan the QR code on the main screen at Garanti BBVA ATMs, without having to touch the ATM.